Fibre internet is a high-speed internet connection that uses fibre-optic cables to transmit data. It is faster and more reliable than traditional copper or cable internet connections.

LTE stands for Long-Term Evolution and is a type of wireless technology used for mobile internet and data connections. It is commonly referred to as 4G and can provide internet speeds similar to fibre internet connections.

Telkom Fibre and LTE orders can be placed through our contact form here https://vasco-connect.myshopify.com/pages/contact
For assistance, contact +27 (0)861 722 722 or info@vasoconnect.co.za

Vodacom Fibre orders can be placed through our contact form here https://vasco-connect.myshopify.com/pages/contact
For assistance, contact +27 (0)825 410 579 or info@vasoconnect.co.za

Fibre internet offers faster speeds, more reliability and less latency compared to traditional internet connections. It also has a higher capacity and is less affected by distance and other external factors.

You can check the availability of fibre internet in your area by visiting our website and entering your address or contacting our customer service team.

Our installation process is simple and easy. Our technicians will come to your home to install the fibre optic cables and equipment necessary to connect you to the internet.

To return your order, please get in touch with our customer support team via: info@vascoconnect.co.za Returns will be actioned within 3-5 working days. Add 2 more days for outlying areas. If the parcel has still not arrived after 5 working days please get in touch with our customer support team so that we can resolve the issue.

Home delivery times: will vary from 1 to 3 working days depending on collection and delivery locations. Small rural and outlying areas may take an additional 1 or 2 working days depending on location and delivery schedules. This time frame is measured from the moment the Parcel is collected by our courier partner.

Enter your address on our coverage map and use the map key in the corner to see if you’re in an area that has coverage.

You can order Vasco LTE by purchasing on our online store or filling out our contact form and requesting a call back. Alternatively you can Whatsapp: 068 080 1398. Once your order has been processed, we’ll deliver it to you within 1-3 working days depending on collection and delivery locations.

A valid South African ID, South African passport or foreign passport.

Proof of address not older than 3 months (like a municipal bill, utility bill, lease agreement or bank statement) that shows your name, address and the date.

Yes they can! When you RICA with one of our sales agents. Please make sure to bring the documents below:

A valid South African ID, South African passport or foreign passport.
Proof of address not older than 3 months (like a municipal bill, utility bill, lease agreement or bank statement) that shows your name, address and the date.

• Fibre is a bundle of fibre optic threads made of pure glass each about the diameter of a human hair. It uses light instead of electricity to carry a digital data signal.
• Fibre can transmit information at virtually unlimited speed and capacity, delivering superfast speeds.
• It is the most advanced, stable, and super-fast broadband connection on offer.
• Fibre is not affected by weather elements.
• Service quality is not impacted by distance from the exchange.

• In the first phase Telkom lays Optical cables in the Main Services sleeves to manholes on one side of the pavement (could be under/upper ground as each suburb is different).
• If the customer's premises need any entry pipes, Telkom will provide a quote for trenching at R 2,087.25 (includes first 10 linear meters. Additional trenching will be at a cost of R208.73).
• A Telkom approved contractor is available to complete the work; alternatively, the customer may make use of his own contractor to do the work.
• Telkom will then connect the Fibre to a small box (ONT) which needs to be fixed to a wall inside your property, as per requirement from the customer. It could be your internal server room, study, entertainment room as each home is different.

Fibre is 50 times faster than a 2Mbps line. For example, a high-definition full-length movie can be downloaded in less than 35 minutes rather than almost eight hours over a standard (copper-based) DSL line.

• Broadband Type: VDSL
• 1GB Photo album: 3 min 34 sec
• 4.7GB Standard video: 16 min 40 sec
• 25GB HD Video: 1 hr 29 min
• Broadband Type: Fibre
• 1GB Photo album: 1 min 23 sec
• 4.7GB Standard video: 6 min 31 sec
• 25GB HD Video: 34 min 40 min

To provide a new Fibre to the Home broadband to your home, we need to complete some work outside your property, Telkom performs the work in two stages

Yes, there will be an installation charge depending on the amount of work that needs to be done.

• Get consistently fast speeds at home, for work or play
• Have the entire household online at the same time
• Access interactive educational content online
• Make video calls over the network
• Fast HD movie downloads
• Livestream HD video with no buffering
• Watch TV online

There are various factors that can affect your broadband speed. These include:

• Peak internet usage times (19h00 to 21h00).
• The number of people sharing your broadband connection within your home.
• You may have reached your Telkom Internet SoftCap. Get more data by clicking on the Telkom Get Help page.
• Your device and Wi-Fi connection are too far apart.
• Too many electrical interferences between the devices and the broadband connection.

Once the Fibre has been installed, it can be activated on the same day within an hour to 24 hours of installation.

Yes, only if you have a voice line included in your fibre price. If you have a calling plan, it is added separately.

Yes, installation is free.

A router is a networking device that connects multiple devices within a local network (e.g., computers, smartphones, smart TVs) to the internet. It directs data packets between your devices and the internet, ensuring that information is sent and received accurately.

Home delivery times: will vary from 1 to 3 working days depending on collection and delivery locations. Small rural and outlying areas may take an additional 1 or 2 working days depending on location and delivery schedules. This time frame is measured from the moment the Parcel is collected by our courier partner.

Pickup Point delivery times: will vary from 1 to 3 working days depending on collection and delivery locations. Small rural and outlying areas may take an additional 1 or 2 working days depending on location and delivery schedules

To return your order, please get in touch with our customer support team via: info@vascoconnect.co.za Returns will be actioned within 3-5 working days. Add 2 more days for outlying areas. If the parcel has still not arrived after 5 working days please get in touch with our customer support team so that we can resolve the issue.

You can cancel your Vodacom Fibre contract at any time. If you wish to cancel your subscription, call or WhatsApp Customer Care on [telephone icon] 0861 722 722 or [WhatsApp icon] 079 690 0802. You will be required to settle the balance of the 12- or 24-month contract.

Should you choose to cancel your subscription prior to the completion of the contract period, you’ll be required to settle the balance of the contract. This means that you will be liable for the following:

• Remaining monthly subscriptions payable on your 12-month or 24-month contract.
• All once-off cost for ONT installation and ONT activation.
• Vodacom CPE (Router).

The table below indicates the once-off charges (ONT Installation and Service Activation charges) that are applicable to customers on each network.

Vodacom CPE cost on the different contract term are as follows:

• 24 Month Contract: R46,05/pm
• 12 Month Contract: R92,10/pm
• Month-to-Month Contract: R92,10/pm

The Vodacom monthly subscription is based on the recurring amount the customer pays to Vodacom monthly.

When cancelling your contract for either 24 months, 12 months or the month-to-month contract, the CPE balance will also be applicable. The cost of the CPE provided is for a 24 Month contract is recovered over a period of 24-months, 12-month and month-to-month contract over a period of 12 months.

For a 24 Month contract the recovery cost is calculated as follows:
=24 months – remaining months on the existing plan
= balance x CPE cost / 24.

For a 12 Month and month-month contract the recovery cost is calculated as follows:
=12 months – remaining months on the existing plan
= balance x CPE cost / 12.

The subscription cost for the remaining months for 24 months contract period is calculated as follows:
=24 months – total months on the existing price plan
= balance X monthly subscription,

The subscription cost for the remaining months for 12 months contract period is calculated as follows:
=12 months – total months on the existing price plan
= balance X monthly subscription.

The recovery for the once-off costs of the ONT installation and service charges for 24 months is calculated as follows:

=24 months remaining months on the existing price plan X total charge of the network provider / 24.

The recovery for the once-off costs of the ONT installation and service charges for 12 months and month-to month is calculated as follows:

=12 months – remaining months on the existing price plan X total charge of the network provider / 12.

A non-standard installation is the cable length that exceed the standard installation metres. The cable length is calculated from the boundary box to the installation point of the ONT.

To log a service request, please call Customer Care on 0861 722 722 or send an email to help@vascoconnect.co.za

Simply contact Customer Care on 0861 722 722, and they will facilitate your request for moving your Customer Premises Equipment. You’ll incur additional costs that are associated with the move as well as any non-standard installation charges (where applicable).

Should you choose to cancel your subscription prior to the completion of the 12 month or 24-month contract, you will be required to settle the balance of the contract which means that you will be liable for the remaining monthly subscriptions payable on your 12 month or 24-month contract. When cancelling your contract for either the month-to-month contract or the 12-month contract; the CPE balance of contract will be applicable. The cost of the router provided is recovered over a 24-month period for 24-month, 12 month and month-to-month price plans. The recovery costs are calculated as follows: 24 months – total months on the existing price plan = balance X CPE cost / 24

Yes, you can continue to make calls, but you’ll be billed at out-of-bundle rates (applied when voice minutes are depleted) associated with your price plan.

1. Optical fibre is taken from the distribution box on the boundary wall into the home (this may include digging and trenching in your home).
2. The fibre will be connected and terminated at the Optical Network Termination (ONT) inside the house.
3. Vodacom CPE will be connected to the ONT.

You can submit an expression of interest online for your estate or suburb or contact Customer Care on 0861 722 722. Based on the interest from other potential customers in your estate or suburb, our Vodacom team will decide if it’s viable to establish a fibre network in the area.

The fibre infrastructure rollout process is a high-level plan or schedule of when fibre will be made available in a specific area. The plan to deploy fibre in a specific area is planned based on expression of interest and other considerations by our Vodacom team. The process to begin the fibre infrastructure rollout is dependent on several factors such as obtaining sufficient expression of interest and other network considerations.

As soon as these requirements are met, our Vodacom network team will embark on a process to build and implement the fibre infrastructure to a specific area. Thereafter, you will be able to request the fibre service. Once your fibre order is processed; an installation partner will contact you for an appointment to survey your home and plan the installation. Once the installation plan is agreed upon, a separate appointment will be made for the installation partner to install the Vodacom Fibre service and the required equipment at your home.

Our Vodacom installation contractors will contact you prior to installation for a home survey. During this visit, the home survey plan will be drawn up to include the details of installation; drilling, trenching, and wiring required, which will be discussed with you. This is an interactive process where you can indicate your preferences. Once you agree to the installation plan, a separate appointment is made for the installation.

Standard Installation is the acceptable cable length that can be installed by the Network Provider as part of the Connection fee, Installation fee

How can I find out if my area has Vodacom Fibre coverage?
To check if there’s Vodacom Fibre coverage in your area, you can use our coverage map online at www.vascoconnect.co.za or call Customer Care on 0861 722 722.

You can submit an expression of interest online for your estate or suburb or contact Customer Care on 0861 722 722. Based on the interest from other potential customers in your estate or suburb, our Vodacom team will decide if it’s viable to establish a fibre network in the area.

Where can I log a service request or problem with Vodacom?

To log a service request or raise an issue, please call Customer Care on 0861 722 722.

Our Customer Care call centre operates between 08h00 and 17h00, Monday to Friday.

Please refer to the Vodacom Fibre Welcome Pack provided to you on completion of your installation for an introduction to your equipment and basic troubleshooting assistance.
Should you need help, please call Customer Care on 0861 722 722.

If you’re experiencing difficulties with your equipment, please call Customer Care on 0861 722 722 and an agent will assist you with troubleshooting. We can then determine if your equipment is faulty or not.

Want to log a query, or a Vodacom Fibre lead or want to speak to us, then please contact us on 0861 722 722 send an email to help@vascoconnect.co.za

• Once you’ve completed your application, your order is processed and added to the network build plan.
• The fibre network is then rolled out in your area according to the build schedule.
• The installation partner will contact you for an appointment to survey your home and plan the installation.
• Once the installation plan is agreed upon, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

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You’ll receive your detailed billing invoice via email or post so it’s important that your email and postal addresses are correct and active. If you experience any problems, please call Customer Care on 0861 722 722.

All billing queries can be directed to customer care on 0861 722 722.

The subscription payment will be debited from your account on your specified date each month. You’ll receive your invoice via email.

You’ll receive an invoice with a breakdown of each Vodacom Fibre service you’ve signed up for, Vodacom Fibre Broadband with or without Vodacom Fibre fixed voice.

Yes, Customers will be liable for any amount over and above the standard installation charges on the installation of the ONT or Switch which is limited to a specific linear metre as indicated below:

• Installations on the Vodacom network are limited to 40 metres; the customer will be liable for any installation over 40 metres at a rate of R 200.00 (Incl. VAT) per linear metre.
• Installations on the Openserve network are limited to 8 metres; the customer will be liable for any installation over 8 metres at a rate of R 182.40 (Incl. VAT) per linear metre. Openserve does not install any non-standard installation requirements that exceed 200 metres.
• Installations on Metrofibre network are limited to 15 metres; the customer will be liable for any installation over 15 metres at a rate of R 182.40 (Incl. VAT) per linear metre. Over above this, Metrofibre charges a once off fee of R1500 in some areas and R2500 for Kyalami and agricultural areas.
• Installations on the MTN network are limited to 8 metres; the customer will be liable for any installation over 8 metres at a rate of R 182.40 (Incl. VAT) per linear metre. MTN does not install any non-standard installation requirements that exceed 200 metres.
• Installations on FrogFoot network are limited to 30 metres; the customer will be liable for any installation over 30 metres at a rate of R 57 (Incl. VAT) per linear metre. The amount will be paid to Frogfoot directly
• Installations on the Link Africa network are limited to 30 metres; the customer will be liable for any installation over 30 metres at a rate of R 228.00 (Incl. VAT) per linear metre.
• Vumatel, Cybersmart, SADV and Octotel fibre installations to the home are not limited to a specific metres; therefore, customers taking up a on these networks will not incur additional charges on installation.
• Installations on the TT Connect network are limited to 15 metres; the customer will be liable for any installation over 15 metres at a rate of R 170.00 (Incl. VAT) per linear metre. The amount will be paid to TT Connect directly

Vodacom will bill the customer the following month for the once-off charges applicable to the non-standard installation fee

Service relocations will be allowed subject to the availability of fibre infrastructure at the location you’re moving to. If our Vodacom team can provide Internet services at your new location, you’ll be offered a service like the service you had at your previous location. However, you will incur additional costs relating to the provisioning of the service at the new location. Please note: If the relocation is to an area without a fibre network, then your current contract may be cancelled without any penalty, and you’ll remain liable for the cost of the Customer Premises Equipment (Wi-Fi-enabled router).

Please use our online coverage map to check if you reside in an area that has Vodacom Fibre coverage.

If you live in an estate or suburb with Vodacom Fibre coverage, please complete an application form using any of these channels:

• Online via our website
• Vodacom Sales Business Partner
• Customer Care on 0861 722 722

If you live in an estate or suburb without a Vodacom Fibre network, please log an expression of interest online or call Customer Care on 0861 722 722.

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Once you have completed your application, your application will be submitted for credit vetting. Once you have been approved for credit vetting, Vodacom will send you a notification via an email informing you of the next steps.

An installation partner will contact you for an appointment to survey your home and plan the installation.

You will then be requested to sign the installation plan to give consent for the work to be completed. Once the installation plan is agreed and signed, a separate appointment will be made with you for the installation partner to install the Vodacom Fibre service and required equipment at your home.

If you reside in an estate or suburb with a Vodacom Fibre network, please complete an application form on the Vodacom website, with a Vodacom Sales Business Partner, with a Vodacom Fibre Direct Sales Team or by contacting customer care on 0861 722 722. If you reside in an estate or suburb without a Vodacom Fibre network, please log an expression of interest by visiting our website or contacting customer care on 0861 722 722.

You need to complete an application form and submit it together with a signed consent form from the homeowner (where applicable).

We will install your Vodacom Fibre service for free if we are still rolling out fibre in your estate. If you require a Vodacom Fibre service once we are done and moved away from your estate, you will have to pay R899 (incl. VAT) for the installation. If you already have Vodacom Fibre Broadband installed, the installation of Vodacom Fibre Fixed Voice will be free of charge.

Once the Fibre has been installed, it can be activated on the same day within an hour to 24 hours of installation.

Yes, installation is free.

You upgrade and downgrade at any time. For cancellation, a cancellation fee will apply.