Thank you for visiting and shopping at www.vascoconnect.co.za.
Following are the terms and conditions that constitute our Shipping Policy.
Vasco Connect offers two safe and convenient methods for receiving your order:
Delivery - We courier directly to your door, anywhere in South Africa. All delivery details are provided at checkout.
Collect - You can choose to collect from a Pargo pick-up point near you.
1. Delivery Options
b) Pargo Pickup Points: We offer delivery to Pargo pickup points, where you can conveniently collect your parcel. Parcels will be available for collection for 8 days, and you will receive multiple SMS and email notifications to keep you informed. Please note that parcels not collected within this timeframe will be returned to us, and you will be charged for the return.
2. Delivery Times
2. a) Home delivery times: will vary from 1 to 3 working days depending on collection and delivery locations. Small rural and outlying areas may take an additional 1 or 2 working days depending on location and delivery schedules. This time frame is measured from the moment the Parcel is collected by our courier partner.
2. b) Pickup Point delivery times will vary from 1 to 3 working days depending on collection and delivery locations. Small rural and outlying areas may take an additional 1 or 2 working days depending on location and delivery schedules
3. Tracking Information
3. a) Check where your parcel is at all times. With Track & Trace:https://pargo.co.za/track-trace/
From the second your order leaves the warehouse or the drop-off point to the minute it arrives in your neighbourhood, every move of your parcel is recorded.
4. Order changes
4. a) If you need to make any changes to your order or update your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped.
5. Returns from Pickup Points
5. a) will be actioned within1 to 3 working days, calculated from the time the parcel receiver drops off the parcel at a designated pickup point.
6. Lost or damaged shipments
6. a) In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with Pargo to investigate and resolve the issue promptly. It is important to keep any packaging and documentation for the claims process.
If you have any questions or need further assistance regarding shipping, please don't hesitate to reach out to email@example.com . We are here to help!
Note: The shipping policy provided above is a general guideline which incorporates the services and information provided by our courier partner, Pargo, to ensure transparency and clarity in our shipping procedures.